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Starting April 2011 if you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange.  We will only refund or replace items no later than 15 days after the mailing date.  There will be no refunds on custom orders.  This will include any laser cut wood or acrylic sound boards, pot calls, box calls etc.  All items will be replaced if returned to the shop.  For example: broken glass, box calls, pot calls etc.  Any orders returned do to ordering error will be charged a 20% re-stocking fee or replaced with the customer paying for the return shipping.  Any refunds charged back to a credit card will be subject to a 20% charge back fee associated with the credit card processing system.  Refunds issued by company check will be refunded at 100% the original amount. 
Brookside Game Calls, 224 North Yohe Street, Tower City, PA  17980